AI Email Support & FAQ

AI drafts support replies grounded in your own FAQ knowledge base, so answers are fast and actually correct.

• Answers grounded in your own FAQ. Build a knowledge base from your policies and product information. Drafts are written from those entries, not from guesswork.
• Drafts for every ticket. Each customer question gets a suggested reply with a detected intent, so common questions about shipping, returns and sizing are handled in seconds.
• You stay in control. Replies wait for your approval by default. Turn on auto-send only when you trust the drafts, and escalate anything that needs a person.
• Ticket status you can track. Open, replied, escalated and closed — every conversation has a state so nothing is silently dropped.