Handhans AI Email Support
AI drafts support replies grounded in your own FAQ knowledge base, so answers are fast and actually correct.
Open this app from the Apps section of your Shopify admin.
Open Shopify admin- Answers grounded in your own FAQ. Build a knowledge base from your policies and product information. Drafts are written from those entries, not from guesswork.
- Drafts for every ticket. Each customer question gets a suggested reply with a detected intent, so common questions about shipping, returns and sizing are handled in seconds.
- You stay in control. Replies wait for your approval by default. Turn on auto-send only when you trust the drafts, and escalate anything that needs a person.
- Ticket status you can track. Open, replied, escalated and closed — every conversation has a state so nothing is silently dropped.